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We’re thrilled to share some exciting news! Our recent €2 million investment in Aileen, our AI-driven platform for call and contact centres, and the creation of 20 new jobs has caught the attention of leading business and technology publications, including ThinkBusiness, Business Plus, Silicon Republic, and TechBuzz Ireland.
Over the next year, we’ll be expanding our team with new roles in sales, marketing, and technical support, as we continue to push the boundaries of AI innovation. Aileen is more than just another AI solution—it’s a game-changer for customer experience, combining advanced Large Language Models (LLMs) and flow-based workflows to deliver context-aware, emotionally intelligent responses.
Our goal is to help call and contact centres automate complex interactions, reduce response times, and empower agents to focus on what matters most—creating meaningful customer connections. By embracing automation for repetitive tasks, Aileen enables agents to handle more intricate queries, ultimately enhancing customer satisfaction and operational efficiency.
The positive response from these well-known publications underscores our commitment to leading the way in AI technology and supporting economic growth here in Ireland. This recognition not only highlights our investment in AI but also our dedication to building a talented and diverse team that will continue to innovate and drive our vision forward.
Aileen was developed by Ardanis and is designed to be intelligent, adaptable and can integrate into all existing systems used by call/contact centres. A key challenge for call centres/contact centres is managing call volumes and other inbound requests such as email, which need to be routed to the correct agents for processing. Aileen enables contact centres to fully automate this process, which frees up the agents to provide a better and quicker experience to their customers, while allowing them to focus on higher-value tasks.
“Aileen has resulted in the opening of new opportunities for Ardanis”, explains Ivan Goor, Group CEO at Ardanis. “Aileen has proven that with the right blend of technology and human expertise, even the most complex problems can be solved, leading to happier customers, more empowered agents, and a brighter future for the contact centre industry”.
Aileen is a generative AI solution and goes beyond traditional rule-based AI by combining advanced Large Language Models (LLMs) with flow-based, agentic workflows to deliver context-aware, adaptive, and emotionally intelligent responses. While LLMs enable Aileen to understand and generate human-like text by processing vast amounts of training data, the flow-based architecture allows Aileen to execute complex, multi-step tasks in a structured and efficient manner. This dual approach enables the AI to understand the nuances of human communication while managing interactions dynamically through predefined workflows.
“Aileen has been designed to enhance the customer experience landscape”, concludes Ivan. “Ardanis will support every business in achieving its vision by reducing process lifecycles from hours to seconds”.
We’re proud to be recognised by ThinkBusiness, Business Plus, Silicon Republic, and TechBuzz Ireland, and we’re even more excited to welcome new talent as we continue to grow. Stay tuned for more updates on our journey to redefine the future of customer experience!
If you’re passionate about technology and eager to be part of a dynamic team at the forefront of AI, check out our careers page to see how you can join us on this exciting path.