Author name: Ardanis

Ardanis recently published our latest white paper entitled AI-Powered Transformation for the Modern Contact Centre​. We delve into how AI technologies, particularly Limited Memory and Theory of Mind AI, are revolutionising customer service in contact centres. We explain how these technologies create empathetic, emotionally-aware responses, transforming customer interactions into more human-like experiences. The white paper […]

We’re thrilled to announce that Ardanis has been named a finalist at the prestigious Technology Ireland Awards by Ibec. This recognition highlights our ongoing commitment to pushing the boundaries of AI and tech innovation. As a team dedicated to creating transformative solutions, we are excited to be part of Ireland’s vibrant tech landscape. Discover more

We are proud to have been featured in The Business Post, where our Head of AI Innovation, JC Durbin, shared insights on the transformative impact of generative AI. At Ardanis, we believe AI is not just a tool for large enterprises but an accessible technology for all businesses, thanks to platforms like Aileen. By automating

We’re thrilled to share some exciting news! Our recent €2 million investment in Aileen, our AI-driven platform for call and contact centres, and the creation of 20 new jobs has caught the attention of leading business and technology publications, including ThinkBusiness, Business Plus, Silicon Republic, and TechBuzz Ireland. Over the next year, we’ll be expanding

We’re excited to share that the Irish Examiner has spotlighted our latest addition to the team, Amaro Gonzaga Silva, who joins Ardanis as DevOps lead. With extensive experience in engineering management and quality assurance, Amaro will be instrumental in developing and implementing our DevOps strategy, particularly as we expand the capabilities of our AI product,

Today, 4.25 billion people worldwide actively use email, with 319.6 billion emails exchanged daily.  Since the first email was sent in 1971, this method of communication has remained the most popular digital channel, accounting for 13.7% of all interactions (Contact Babel 2023)*.  Consumers across all age groups appreciate the convenience of email, allowing them to