Author name: Ardanis

We’re thrilled to share some exciting news! Our recent €2 million investment in Aileen, our AI-driven platform for call and contact centres, and the creation of 20 new jobs has caught the attention of leading business and technology publications, including ThinkBusiness, Business Plus, Silicon Republic, and TechBuzz Ireland. Over the next year, we’ll be expanding […]

We’re excited to share that the Irish Examiner has spotlighted our latest addition to the team, Amaro Gonzaga Silva, who joins Ardanis as DevOps lead. With extensive experience in engineering management and quality assurance, Amaro will be instrumental in developing and implementing our DevOps strategy, particularly as we expand the capabilities of our AI product,

Today, 4.25 billion people worldwide actively use email, with 319.6 billion emails exchanged daily.  Since the first email was sent in 1971, this method of communication has remained the most popular digital channel, accounting for 13.7% of all interactions (Contact Babel 2023)*.  Consumers across all age groups appreciate the convenience of email, allowing them to

As AI continues to transform the landscape of contact centres, it brings with it both opportunities and challenges. One significant challenge is the mitigation of customer concerns surrounding the use of AI.  While AI promises to enhance and improve customer satisfaction, it also raises real concerns. The loss of human touch in customer interactions is

By Gabriele Kiane Moving from Brazil to Portugal at the age of 24 (two years ago) opened doors to a world of opportunities for me as a front end developer seeking new horizons and the fulfillment of a dream to live outside my home country. The decision was driven by the desire for personal and