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Today, 4.25 billion people worldwide actively use email, with 319.6 billion emails exchanged daily.  Since the first email was sent in 1971, this method of communication has remained the most popular digital channel, accounting for 13.7% of all interactions (Contact Babel 2023)*.  Consumers across all age groups appreciate the convenience of email, allowing them to […]

As AI continues to transform the landscape of contact centres, it brings with it both opportunities and challenges. One significant challenge is the mitigation of customer concerns surrounding the use of AI.  While AI promises to enhance and improve customer satisfaction, it also raises real concerns. The loss of human touch in customer interactions is

By Gabriele Kiane Moving from Brazil to Portugal at the age of 24 (two years ago) opened doors to a world of opportunities for me as a front end developer seeking new horizons and the fulfillment of a dream to live outside my home country. The decision was driven by the desire for personal and

CI/CD (Continuous Integration, Continuous Delivery) is the practice of frequently deploying software to environments using automated deployments. Organisations use CI/CD to deploy application updates but they can also use CI/CD to deploy infrastructure updates. In this post, we will use Terraform and Azure DevOps to build a CI/CD pipeline which will deploy infrastructure updates to

All previous Industrial revolutions have been preceded by a jump in technology, from the energy coal provided for the new steam powered engines in the First Industrial revolution to now and what is sometimes now discussed as the 6th Industrial revolution, featuring quantum computing and nanotechnology. Throughout history, many technologies have changed various aspects of

Ardanis are delighted to have won Project of The Year at the IBEC Technology Ireland Awards 2023. It was fantastic to have the hard work of one of our hyper-efficient delivery teams recognised with such a prestigious award.  Our client required a Digital Feedback Solution to enhance stability and capability across processes. Aiding and improving